Crusty Demons had booked the Masterton Motorplex. PHOTO/GETTY IMAGES
Freestyle motocross fans will have their tickets to the Crusty Demons’ twice-postponed New Zealand tour refunded.
The daredevil motorcyclists, booked for a show at Masterton Motorplex, officially cancelled their tour after years of delays.
Confused fans received mixed messages on the group’s social media, with many ticket -holders unclear about how to get their money back.
Ticket prices were set at about $70 each.
However, Capital Promotions Group [CPG], Crusty Demons’ former promoter, said on Tuesday that it would refund the tickets.
Initially scheduled for 2020, the Crusty Demons management postponed the tour multiple times during the covid-19 pandemic.
The group cancelled the tour three weeks before the event and three years after its initial scheduled date.
Crusty Demons notified fans through a Facebook post on October 8, and ticket vendors sent an official email days after.
The group told fans in the post that their previous promoter, CPG, was “responsible for all issues relating to the continuous postponement of the Rise of the Demons Tour.”
The post included contact details for Matt Mahoney, director of CPG, and advised fans to pursue refunds through him.
In 2019 CPG went into administration, causing the cancellation of the Australian shows on the tour. It was those cancellations that prompted Fair Go reporter Anna Burns-Francis to investigate the tour.
She said in November 2019, “we’d warn any Crusty Demons fans to be careful about purchasing tickets to the New Zealand shows”.
Despite the rocky history of the planned tour, Crusty Demons continued to promote the 2022 New Zealand shows under their new Turkish promoter, No Limits Global.
The promotions for the tour continued as recently as September 29 of this year.
The cancellation announcement happened on October 8, but some online vendors, who were not notified by Crusty Demons until days later, continued to sell tickets as late as October 13.
Ticket holders commented on the Facebook post, saying they felt “ripped off” and that the customer service was “poor” and “beyond a joke”.
Matt Mahoney of CPG said he was “saddened” by the decision to cancel the tour and that CPG would handle the refund process and take immediate legal action against Crusty Demons.
He said that Crusty Demons notified CPG in August that No Limits Global would take over as the group’s promoter.
Mahoney sent an email to No Limits Global attempting to arrange a handover but said he never received a reply.
“We will be issuing full refunds via the payment method you used to pay for your tickets and through your ticketing provider.
“You will receive your refund in the worst case 45 business days, and no action is required from you to receive the refund,” Mahoney said.
Mahoney said ticket holders who bought through Afterpay or who have changed their card details should submit their new information through the below form to ensure they get their refund.
- Here is the form link: https://docs.google.com/forms/d/e/1FAIpQLSfqA3yeI8NDYMUzcx1XwNtCbL1wtTEkLRUUlYRS9RX_jXg3JA/viewform